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Exceptional Customer Service Makes for Great Vendors

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One of the best customer service stories I have ever heard comes in the form of an experiment by Zappos CEO Tony Hsieh. He tested his customer service personnel to find out how far they would go to please the customer. He did this by asking a mystery caller phone in and ask the reps if they would help the caller order a pizza. Where most companies might treat this request as a prank, the Zappos reps retrieved the three nearest pizza ...

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