We enjoyed our time in Orlando at the Jack Henry Conference for bankers. If you are new to our blog, welcome! Many bankers across the country have been long-time users of our spool file software. Others know us for our monitoring software that sends a text or email when error messages occur. Today, I want to share a case study on a banking client in Iowa that has been using our forms software for several years to create and distribute affordable e-statements to customers.
Washington State Bank serves more than 8 thousand customers in a town of only 7 thousand residents. The bank has been a pillar of its Iowa community for more than 90 years. As with most banks in the U.S., there is not a huge in-house IT staff, so the importance of getting bug-free software that does not need programming is especially important. So is customer service that can quickly answer the phone and answer questions. The other thing that matters is budget.
After evaluating several solutions to bring e-statements to its customers, this bank chose our FormFlex software as the solution that best met its needs to deliver high quality e-statements to customers, stayed within budget, and was supported by high expertise/high availability customer service. The result has been big savings in manpower hours, as well as thousands of dollars a year that could go toward other projects. Read the full case study here for details on the smooth workflow Washington State Bank is achieving with their e-statement software. For more information on e-statements, and the importance of Jack Henry compatibility, check out this article we posted last month.